MyFundedPerpetuals Refund Policy

Challenge fees are one-time fees paid to access a MyFundedPerpetuals simulated trading evaluation. Prices and availability may change at any time without notice. Promotions may not apply retroactively to purchases made before the promotion began.

Challenge fees are non-refundable once a Challenge has been activated.

A Challenge is considered activated once any trading activity has occurred, including placing trades, opening positions, or accessing market data, on the associated Challenge account.

Once a Challenge has been activated, the purchase is final and no refund will be issued, regardless of the trading result, account performance, subsequent breach of Challenge rules, or whether the Challenge is completed. Once any trading activity occurs, all fees are fully earned.

By placing an order, you agree to: pay the price stated on the order summary or checkout page; authorize us and our payment processors to charge your selected payment method; and assume responsibility for all purchases made under your account. Payment processors may impose additional terms. We are not responsible for processor downtime, rejected payments, processor errors, or resulting damages. Unauthorized or fraudulent payment methods may result in suspension or termination of your account.

If no trading activity, including placing trades, opening positions, or accessing market data, has occurred on a Challenge account, you may request a refund within 48 hours of the original purchase.

To qualify for a refund:

• The refund request must be submitted within 48 hours of purchase;

• No trading activity, including placing trades, opening positions, or accessing market data, may have occurred on the Challenge account; and

• The purchase must not otherwise have been consumed, transferred, replaced, credited, or refunded.

Eligible refunds will be issued as the amount paid minus a non-refundable USD \$25 fee, which covers technology, platform, and market data costs incurred by the Company. Refunds will be issued to the original payment method.

Refund requests submitted more than 48 hours after purchase are not eligible for a refund, even if the Challenge has not been activated, except where otherwise required by applicable law.

Refunds will not be issued because a trader:

• Fails or breaches a Challenge;

• Violates a maximum drawdown, daily loss, consistency, position-size, or other trading rule;

• Does not reach the applicable profit target;

• Chooses not to continue trading;

• Becomes dissatisfied with their trading performance;

• Has an account suspended or terminated for violation of MyFundedPerpetuals' rules or Terms of Use; or

• Fails to use an activated Challenge.

Purchasing a Challenge provides access to the evaluation service and does not guarantee that a participant will pass the Challenge, receive a Simulated Funded Account, become eligible for payouts, or earn any particular amount.

You agree to first attempt to resolve any payment dispute directly with us by contacting [email protected], prior to initiating any chargeback, arbitration, or external dispute.

Challenges purchased using a promotion, discount code, affiliate code, sale, or other special offer remain subject to this Refund Policy.

Receiving a discounted price does not extend the 48-hour refund period or change the requirement that the Challenge remain unactivated.

Any refund that is approved will be based on the actual amount paid, not the regular or undiscounted price of the Challenge.

If MyFundedPerpetuals provides an account reset, replacement account, store credit, promotional credit, or other accommodation in connection with a purchase, that accommodation does not create any additional right to a cash refund unless expressly stated by MyFundedPerpetuals in writing.

Promotional credits, free accounts, competition prizes, complimentary Challenges, and other products received without payment have no cash value and are not eligible for refunds.

Temporary website outages, market-data interruptions, delayed data, platform maintenance, third-party service interruptions, or other technical issues do not automatically entitle a participant to a refund.

If MyFundedPerpetuals determines that a material technical issue attributable to MyFundedPerpetuals substantially prevented a participant from using a purchased Challenge, MyFundedPerpetuals may, at its discretion and where appropriate, provide an account replacement, reset, credit, or refund.

Nothing in this section limits any rights that cannot legally be waived under applicable law.

Challenges and other purchased Services are provisioned immediately upon successful payment. Digital delivery is deemed complete when access is granted, not when first used. Confirmation will be provided by email. Failure to log in, use the product, or complete a Challenge does not affect delivery status or create any additional refund right beyond what is set forth in this Refund Policy.

Purchases may be made directly through our website or through a third-party affiliate. If you are redirected to a third party to complete your purchase, that transaction may be governed by the third party's own terms, and you are solely responsible for reviewing those terms. We assume no liability for claims, failures, or disputes arising from third-party platforms, payment gateways, or checkout environments.

To request a refund for an eligible unactivated Challenge, contact:

Email: [email protected]

Your request should include:

• Your full name;

• The email address associated with your MyFundedPerpetuals account;

• Your Challenge or order number; and

• The reason for the refund request.

MyFundedPerpetuals may request additional information reasonably necessary to locate and verify the transaction.

Submitting a refund request does not guarantee approval. Eligibility will be determined based on this Refund Policy and the status of the applicable Challenge.

Approved refunds will generally be returned to the original payment method used for the purchase.

After MyFundedPerpetuals processes an approved refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment processor, or other financial institution.

Any refunded Challenge may be immediately closed or disabled following approval of the refund.

If you believe a charge was made incorrectly, we encourage you to contact MyFundedPerpetuals support before initiating a chargeback or payment dispute so that we have an opportunity to review and resolve the issue.

MyFundedPerpetuals may temporarily restrict access to accounts associated with an active chargeback or payment dispute while the matter is being investigated.

Fraudulent, abusive, or intentionally misleading payment disputes may result in restriction or termination of access to MyFundedPerpetuals, subject to applicable law.

Nothing in this section prevents a customer from exercising any lawful rights available through their bank, card issuer, payment provider, or applicable consumer-protection law.

Filing a chargeback or payment dispute for a Challenge or other Service that has already been accessed or delivered does not constitute a legitimate billing dispute and may be treated as a breach of our Terms of Use.

If a chargeback or payment dispute is filed for a Challenge or Service that was accessed or delivered, we may take any of the actions described in the Termination by Company section below, and may pursue recovery of the disputed amount and associated costs through the dispute-resolution procedures set forth in our Terms of Use.

MyFundedPerpetuals reserves the right to deny refund requests where there is reasonable evidence of fraud, abuse, manipulation, duplicate refund requests, or attempts to circumvent this Refund Policy or the MyFundedPerpetuals Terms of Use.

MyFundedPerpetuals may also restrict future purchases or account access in cases involving repeated or abusive refund activity.

You may request closure of your account or discontinuation of access at any time by contacting [email protected]. Closing your account does not entitle you to a refund except as set forth in this Refund Policy, and does not affect any obligations, restrictions, or liabilities that arose prior to closure.

Cancellation takes immediate effect unless otherwise stated. Upon cancellation, access to the Services will be terminated. You are not entitled to a prorated refund, reinstatement of access, or transfer or roll-over of unused time.

We may terminate your account immediately for: violation of this Refund Policy, our Terms of Use, or our Trading Rules; fraudulent or suspicious activity; use of an unauthorized payment method; conduct that causes reputational harm to MyFundedPerpetuals; or legal, regulatory, or compliance concerns. Such determinations are made at our sole discretion.

Upon termination: your access will cease immediately; no refunds will be provided; account balances, payouts, and progress may be forfeited; and we may impose a permanent restriction on future access.

MyFundedPerpetuals may update this Refund Policy from time to time.

Changes will become effective when the revised Refund Policy is posted on our website unless otherwise stated. Refund eligibility for a particular purchase will be determined under the policy applicable to that purchase, subject to applicable law.

All terms relating to arbitration and dispute-resolution procedures, class action and jury-trial waivers, indemnification, limitation of liability, force majeure, governing law and jurisdiction, our Privacy Policy, billing and recurring payments, and Trading Rules are incorporated by reference from our Terms of Use and apply fully to this Refund Policy. In the event of any conflict between this Refund Policy and the Terms of Use, the Terms of Use shall control.

Questions regarding refunds or this Refund Policy may be directed to:

MyFundedPerpetuals

Email: [email protected]

Website: myfundedperpetuals.com

Last Updated: September 2026